Terms & Conditions
Ordering
- Orders are taken in on a first come first serve basis.
- You will receive an email subsequently. In the event that you do not receive any reply from us, it means that the items are sold/pending when we reach your comment.
Payment
- All payment has to be made within 24 hours upon receipt of invoice, unless otherwise stated.
- If you do not make the payment within 24 hours, we are sorry to inform you that you will earn yourself a place in our deadbuyer list and no priority will be given in future purchases.
- We accept ibank/ATM transfer to DBS/POSB only. Interbank transfer is also available however 3 working days are required for verification.
- For ATM transfer, please email us a clear snap shot of your transaction receipt from the ATM to us, as a proof of transfer to our account. We will mail out the parcel once the payment is verified.
- Prices are not inclusive of normal postage unless
stated otherwise.
For normal postage, please add $1.50 to price stated for one item purchased, $0.50 for every additional piece.
For registered postage, please add $3.75 to price stated for one item purchased, $0.50 for every additional piece.
Delivery
- Normal postage takes 2 – 5 working days (excluding weekends & public holidays) to deliver. Tracking of parcel is not available via normal mail hence we strongly encourage our customers to opt for Registered postage.
- We will not be held liable for any lost parcels / damaged items mailed out should customer/ visitor opt for normal/ regular postage.
Products
- Length discrepancy of 0.5” -2” in our given measurements shall not be considered a defect.
- Colour of products may be differ due to colour calibration of individual’s computer and the strong studio lighting.
Exchange policy
- All exchanges have to be done within 14 days after delivery of parcel.
- The item must be returned, unworn, unwashed and in brand new condition (with tag attached, if any) to qualified for an exchange.
- You may email us with the snapshots of the defects and our customer service will review the situation on a case-by-case basis.
- We will do a one-for-one exchange for the defective items. Should the items run out of stock, a full refund will be given.
- Exchange of sizes and colours of the apparels will not be entertained.
Laundry care
- We strongly advise that all apparels to be hand washed in mild detergent.
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